High-Conflict Training

That Strengthens Communication, Decision-Making, and Team Stability While Decreasing Risk

Professional training for organizations, courts, workplaces, HR teams, educators, and healthcare providers — available onsite, virtual, or online.

Build the Necessary Skills to Navigate High-Conflict Behavior

High-conflict behavior can disrupt communication, escalate emotions, and create risk in any professional environment — from courts and healthcare to workplaces, schools, and public agencies.

Our training equips professionals with practical methods to stabilize situations, maintain structure, and reduce escalation under pressure.

Participants learn how to:

– Recognize high-conflict behavior early
– Communicate clearly and calmly in tense situations
– De-escalate conflict and guide conversations toward solutions
– Set limits and consequences without triggering defensiveness

Training includes tools such as BIFF Responses®, EAR Statements™, the 4 Big Skills®, and the CARS Method®, taught through real-world examples tailored to your field.

Custom Training for Organizations

Tailored training programs designed to help your team manage high-conflict behavior in real-world situations.

Our customized workshops teach practical tools for identifying high-conflict patterns, de-escalating difficult interactions, and responding with structure and confidence. Programs can be delivered onsite or virtually and are designed around your organization’s specific roles and challenges.

Trusted by

over 500,000 professionals trained in practical, research-driven conflict management and high-conflict resolution methods.

Additional Professional Learning Options

High Conflict Institute offers additional professional training programs for individuals seeking deeper knowledge and practical tools for managing high-conflict situations.

Professionals can explore:

Industries

High-Conflict People and situations can arise in any work environment, and the High Conflict Institute has the expertise to train, coach, teach, and consult in each and every industry. Here are some we specialize in:

For Conflict in Your Personal Life

Conflict Influencer® is a beginner-friendly class designed for individuals who want practical tools for handling difficult conversations and high-conflict situations in everyday life.

Get Started

We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!