Government

The stresses of public sector employment can create unique pressure points for workers. In this environment, high conflict individuals and situations can wreak havoc as government organizations and agencies are low hanging fruit for high conflict people. HCI will teach the proper techniques to overcome and find the missing peace.

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Public Sector Workplace

Government organizations face increased scrutiny from the public and media, all while performing tasks crucial for local communities, states, and the country. These are no places for unchecked high conflict people or situations. Our training gives you evidence-based strategies for reducing risk and managing inflammatory behavior such as blaming, divisiveness, bullying, and intimidation.

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high conflict situations.

Identification of High Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Manage High Conflict Clients

Using our CARS Method® you will have the strategies to manage high conflict clients, opposing counsel, and other professionals.

Verbal 
Communication

You will learn how to interact verbally with an EAR Statement™.

Identification of High Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Manage High Conflict Clients

Using our CARS Method® you will have the strategies to manage high conflict clients, opposing counsel, and other professionals.

Verbal 
Communication

You will learn how to interact verbally with an EAR Statement™.

Written Communication

You will master written communication with a BIFF Response®.​

Written Communication

You will master written communication with a BIFF Response®.

Reaching Agreements

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.

Managing Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.

Reaching Agreemeents

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.​

Managing Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a hi

Solutions

Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high conflict situation and bring your professional life back into alignment.

On-Demand Courses

Our on-demand opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high conflict.

New Ways for Work®

This hybrid course is for executives, workplace coaches, and human resources and certifies you as an HCI provider.

Consultation

One-on-one consultation with our high conflict experts when you have a high conflict dilemma in your organization.

Conflict Influencer Certification

This solution is designed to reduce complaints and high conflict interactions in 70 days without exhaustion, frustration, or workplace stress.

Popular Courses

Which HCI classes do customers love the most? Check out our most popular courses.

Writing for Court: 10 Tips for Persuading Decision Makers

High conflict people are attracted to court and may emotionally sway the court with false or misleading information about you.
The way you write can make a big difference in your case. This course provides ten tips for writing documents so that decision-makers will get a focused understanding of the case. You will gain an understanding that judges have thousands of cases that are similar & have limited time and attention; they very quickly decide how minor or major your case is; and often have an unconscious bias that allegations of abuse are mostly true; or allegations of abuse are mostly false; or both parties are equal contributors to any problems.
Length: 1 hour

Hear What Our Customers Have To Say

HCI’s offerings have satisfied customers worldwide.
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No longer dreading my work-day with these new skills.
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We learned valuable techniques and time to practice new skills through role-play with colleagues.
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CalmB4Think to de-escalation and shift to problem-solving

Our Clients

We’ve worked with over 1 million professionals all over the globe.
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