New Ways

When the old ways don’t work, try New Ways with your clients, employees, young people, and others.

About New Ways

People with high conflict personalities exhibit blaming, all-or-nothing thinking, high levels of emotion and extreme behavior that make it hard to help them with ordinary conflict resolution techniques. They get stuck in our systems and processes, so they need something new.

HCI’s New Ways methods are advanced training designed for professionals to use with their own stakeholders – whether clients, employees, or young people. New Ways focuses on teaching or using four simple skills that help people learn to manage their emotions, use flexible thinking, take responsibility for their actions, and have moderate behaviors so they can move forward. You can’t undo a high-conflict personality. However, many can learn the necessary skills to use in co-parenting, at work, at home, in life, in school, and in mediation.

New Ways for Families®


A structured method for counselors and coaches in family law cases, especially in high-conflict or potentially high-conflict cases, to help divorcing or separating parents learn 4 Big Skills to turn down the conflict flame and improve their co-parenting skills.

New Ways for Mediation®

A structured method specifically for high-conflict cases, focusing on teaching clients four simple skills to use within a simple structure keeping the focus on problem-solving and away from venting about the past and making rigid, extreme demands.

New Ways for Work®

A unique method to address challenging behavior in the workplace. New Ways for Work® is available in two options: one for coaches (HR and EAP, workplace coaches and others), and a second option for leaders to learn key skills to manage high conflict behavior and minimize disruption.

New Ways for Life™


A unique method for counselors, youth leaders, parents, or others to teach the 4 Big Skills to young people between the ages of 12 and 17. All young people need to learn or strengthen these skills for healthy relationships for a lifetime.

Popular Courses

Which HCI classes do customers love the most? Check out our most popular courses.

Writing for Court: 10 Tips for Persuading Decision Makers

High conflict people are attracted to court and may emotionally sway the court with false or misleading information about you.
The way you write can make a big difference in your case. This course provides ten tips for writing documents so that decision-makers will get a focused understanding of the case. You will gain an understanding that judges have thousands of cases that are similar & have limited time and attention; they very quickly decide how minor or major your case is; and often have an unconscious bias that allegations of abuse are mostly true; or allegations of abuse are mostly false; or both parties are equal contributors to any problems.
Length: 1 hour

Who Are High Conflict People?

This course provides you tools to use to deal successfully with high conflict people in most cases.

A Greater Understanding of ‘Who Are High Conflict People?’ and what makes them tick. Helping you deal with their predictable high conflict behavior in and out of court.

The Brain 101: How to Communicate Effectively with Anyone

Discover an understanding as to what clients may be capable of or incapable of, and what lawyers should do and shouldn’t do to effectively communicate with their clients’ brain.

This course addresses several different aspects of brain science that impact on lawyers and their work with their clients, family members, opposing counsel and others. The purpose is to understand what clients may be capable of or incapable of, and what lawyers should do and shouldn’t do to effectively communicate with their clients’ brains. This course explains six different parts of the brain and two coaching styles that inspire defensiveness or openness to change and creativity.


Our Clients

We’ve worked with over 1 million professionals all over the globe.
Dept-of-Defense Shared-Parenting-Scotland