Frequently Asked Questions

Find answers to the most frequently asked questions.

What is the difference between Professionals/Business and Individuals on the website?

“Professionals/Business” focuses on services for organizations such as companies, non-profit organizations, governments, lawyers/law firms, mental health clinicians/practices, professional associations.


“Individuals” focuses on services for individuals, primarily meant for co-parents in divorce; for families; for employees/others in the workplace; business partners, neighbors, and anyone needing help with a high-conflict situation or high-conflict person.

How can my organization book HCI’s speakers/trainers for an in-person or virtual training?

Two options:

  1. You can schedule a 15-minute meeting with HCI’s CEO/Co-founder to discuss your training needs here: 15 min Zoom: https://calendly.com/hci-megan/training-inquiry
  2. Or submit a contact request for more information: https://highconflictinstitute.com/custom-training/

Professionals: What are your New Ways methods and how can I become a New Ways Provider?

New Ways is a method that we teach professionals to use with their clients or coachees. New Ways for Families® is provided in two ways: for counselors and separately for coaches. New Ways for Work® is provided in two ways: for coaches and separately for leaders. New Ways for Mediation® is for mediators. New Ways for Life™ is for teachers, youth leaders, parents and others who help young people (12-17). You can become a New Ways Provider by taking our training and becoming licensed: https://highconflictinstitute.com/new-ways/

Can you refer me to an HCI trained lawyer, mediator, therapist or other professional?

We do not make individual referrals. We provide a list of providers who have been trained in our New Ways methods or our certifications here: https://highconflictinstitute.com/find-a-provider/

Can you testify as an expert witness in my case?

We do not testify as expert witnesses in legal proceedings and recommend consulting with your attorney for all legal strategies.

Individuals: I can’t decide between a class, a consultation, coaching or Live Lab. What is the difference?

Our classes are taught “live virtual” in a group setting with others. The focus of all of them is to help you deal with a high-conflict person in your life in any setting. Our consultations are 1:1 with our top high-conflict experts. Most consultations are one hour at a time, as needed. Our coaching sessions are also 1:1 and can be with our in-house coaches OR with one of our licensed providers in a location near you (not available everywhere). Our Live Lab is a one-hour 1:1 session to learn one of our specific conflict communication skills: BIFF, SLIC, EAR.

Where can I find the co-parenting class?

Our “online” co-parenting class, New Ways for Families, can be taken anytime on your own or you can add coaching along with it, here: https://www.highconflicttraining.com/coaching-nwff


IF YOU ARE SEEKING THE COURT-ORDERED CLASS, use this link to our partner, Online Parenting Programs: https://www.onlineparentingprograms.com/online-classes/high-conflict-co-parenting-class.html

Where can I find the co-parenting class for my mandatory parent education class requirement?

Use this link for the court-ordered class, which takes you to our partner, Online Parenting Programs: https://www.onlineparentingprograms.com/online-classes/high-conflict-co-parenting-class.html

Do you offer bulk discounts on books?

Yes. We offer a 50% discount if you are buying books to offer to your clients/customers. Contact info@highconflictinstitute.com for the discount code. Or receive a 30% discount on orders over $250 through the HCI/Unhooked Books bookstore.

I can’t afford a consultation or training. Do you offer any free services?

While we don’t offer free services, we provide articles on a wide variety of topics on our website as an educational resource that we’re happy to provide at no cost, and our On-Demand courses are reasonably priced.

Do you offer materials in other languages?

Some of our books are available in other languages. Contact us at info@highconflictinstitute.com to inquire about translation of courses.

Do you offer continuing education credits for lawyers?

We have many on-demand courses designed for continuing education credit. We are not an “approved provider” by any accreditation organizations due to the complexity of multiple jurisdictions in the U.S., Australia and Canada. In the past, we were an Approved Provider for CLE in California, which was widely accepted in some other states; thus, our courses are designed to meet the criteria of most jurisdictions, e.g. at least one hour in length. Our courses may qualify for continuing education credit for lawyers, depending on the jurisdictions’ requirements. A Certificate of Completion is provided on completion. For Canadian lawyers: most of our courses are approved through CPDFormula for Canadian attorneys: https://cpdformula.com/profile/bill-eddy-1

Do you offer continuing education credits for mental health professionals?

1. We have many on-demand courses designed for continuing education credit. We are not an “approved provider” by any accreditation organizations due to the complexity of multiple jurisdictions in the U.S., Australia and Canada. Our courses are designed to meet the criteria of some jurisdictions, e.g. at least one hour in length. Our courses may qualify for continuing education credit, depending on your jurisdiction’s requirements. A Certificate of Completion is provided on completion. 


2. J&K Seminars offers CE credits for mental health professionals for a few of Bill Eddy’s courses here: https://jkseminars.com/speakers/bill-eddy-lcsw-esq


3. ContinuingEd.com offers one of Bill Eddy’s courses for mental health professionals, which is approved for CE Credit by the American Psychological Association and other accrediting organizations here: https://www.continuingedcourses.net/active/courses/course093.php

Contact Us

We are the go-to educators and trainers for cutting-edge mediation and conflict resolution strategies. Since 2006, we’ve been making the world a more peaceful place with our keynotes, consultations, customized trainings, books, and online courses. Contact us to learn more!