About Us
Where other conflict resolution strategies fail, we provide answers.
Our Mission
At the High Conflict Institute, we provide powerful strategies to navigate the challenges posed by high-conflict people, representing about 10% of the population, and the recurring situations they create for the other 90%. Our expertise in understanding human behavior, combined with our deep knowledge of high-conflict personalities, equips individuals and organizations across all industries, continents and cultures with the tools they need to manage high-conflict people.
Through our keynotes, training, consultation, online content, books, and New Ways methods, we empower you to transform the most difficult conflict into peace—whether at home, school, work, or in daily life. As leading global experts in managing high-conflict disputes, we offer advanced conflict resolution skills to help you find your missing peace. Start your journey toward transformation today!
Our Story
HCI is the passion of co-founders Bill Eddy and Megan Hunter. In our years working at the intersections of law, business, education, and mental health, we witnessed how high-conflict people impact all manner of professional and personal environments. We also noticed that typical conflict resolution strategies were often unsuccessful in mitigating the damage these situations create.
We realized that high conflict people run into brick walls in our systems and processes because of their chronic unhealthy pattern of high conflict behavior, and recognized that it doesn’t have to be that way, but it requires help from those on the outside (90%) to know how to handle the chaotic patterns differently.
In 2008, Equipped with this knowledge and insight, Bill and Megan teamed up to launch the High Conflict Institute – where individuals, professionals, and businesses can learn the necessary skills for turning conflict into harmony and find their missing peace.
How We Help
Through our menu of in-person and virtual trainings, on demand virtual courses, one-on-one consultations, and professional certifications, we give you the guidance and instill the skills to overcome even the most fraught situations. Our strategies help you manage stress and tension, risk, and time.
Our Approach
We take an approach that focuses on these principles:
- people-first
- trauma-informed
- trauma solutions
- no blame/no shame
- compassion & empathy
- cultural sensitivity
- mental health sensitivity
HCI teaches methods and skills for dealing with high-conflict situations and personalities. Our background knowledge on personality disorders helps people understand how to work more effectively with those who they otherwise may not have served.
Our goal is to support professionals to be able to engage all clients, customers, constituents and stakeholders with empathy, dignity and respect, and free from labeling and discrimination.
HCI is committed to nurturing a diverse community dedicated to promoting inclusive excellence and leadership. We welcome and honor all backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values. We strive to ensure that all are included in our mission, our work, and our learning inside and outside our organization.
