Workplace Culture and Conflict

Any workplace can fall victim to High Conflict People and situations. HCI will teach the proper advanced conflict resolution techniques to overcome and find the missing peace.

Workplace

In today’s workplace, a few High Conflict People can create organizational problems across your business. Our training gives you evidence-based strategies that will not only reduce conflict, but also reduce risk and manage inflammatory behavior. We can also recommend company-wide policies that will mitigate hostility, curb escalations, eliminate bullying, and restore a positive workplace culture. With our training, your business can gain competitive advantage and create a peaceful and civil working environment.

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high conflict situations.

Identification of High
Conflict People

Using the WEB Method® you will find a quick and easy way to
identify high-conflict people.

Manage High
Conflict Clients

Using our CARS Method® you will have the strategies to manage high conflict clients, opposing counsel, and other professionals.

Verbal
Communication

You will learn how to interact verbally with an EAR Statement™.

Written 
Communication

You will master written communication with a BIFF Response®.

Reaching
Agreements

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.

Managing

Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.

Solutions

Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high conflict situation and bring your professional life back into alignment.

Training

We come to your company or not-for-profit of any size with customized training specifically for you, whether keynote, conference, or workshop.

On-Demand Courses

Our on-demand opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high conflict.

New Ways for Work®

This hybrid course is for workplace coaches, Employee Assistance, and human resource professionals certifying you as an HCI provider.

Leadership Training

Customized training for executives, managers, and others in leadership roles.

Live Lab™

A creative lab experience for learning conflict communication skills, such as CalmB4Think™, BIFF Response®, and the EAR Statement™. Our expert Live Lab Coaches meet one-on-one or groups of employees in virtual sessions to practice skills.

Consultation

One-on-one consultation with our workplace experts when you have a high conflict dilemma in your organization.

Conflict Influencer™ Certification

This solution is designed to reduce complaints and high conflict interactions in 70 days.

Custom Training

We come to your company or not-for-profit of any size with customized training specifically for you, whether keynote, conference, or workshop.

On-Demand Courses

Our on-demand opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high conflict.

New Ways for Work®

This hybrid course is for workplace coaches, Employee Assistance, and human resource professionals certifying you as an HCI provider.

Leadership Training

Customized training for executives, managers, and others in leadership roles.

Live Lab™

A creative lab experience for learning conflict communication skills, such as CalmB4Think™, BIFF Response®, and the EAR Statement™. Our expert Live Lab Coaches meet one-on-one or groups of employees in virtual sessions to practice skills.

Consultation

One-on-one consultation with our workplace experts when you have a high conflict dilemma in your organization.

Conflict Influencer™ Certification

This solution is designed to reduce complaints and high conflict interactions in 70 days.

Popular Courses

Which HCI classes do customers love the most? Check out our most popular courses.

De-escalation Technique: Talk to the Right Brain

Are you trying to change the thinking of a difficult person? “Forgedaboudit!!”  We have two basic methods of conflict resolution in our brains: 1. one that’s smart for logical problem-solving and 2. the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.

New Ways for Work® Coaches Training

We teach a simple approach to learning key interpersonal skills in the workplace Using a Coaching Manual and a Coaching Workbook why not provide: coaching sessions as another option for dealing with difficult situations in the workplace intensive skill building which creates a cohesive team and environment!
➔ 4 hours of On-Demand Training by Bill Eddy, LCSW, Esq. to understand and manage high conflict situations caused by high conflict people
➔ 8 hours of Live Stream Training to learn, develop and apply the coaching skills through interactive role play and get direct feedback from your trainer.

Unlimited on-demand online access to:
Digital version of the New Ways for Work – Workbook (not a pdf)
Digital version of the New Ways for Work Coaching Manual (not a pdf)

Hear What Our Customers Have To Say

HCI’s offerings have satisfied customers worldwide.
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Overwhelmingly positive feedback from our work group.Megan illuminates what may be underlying high conflict behaviors and gives practical strategies to managers to successfully navigate high conflict conversations.
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New Ways for Work training augmented my coaching offerings for those most challenging workplace situations.
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Every organization needs at least one person trained in New Ways for Work® Coaching

Our Clients

We’ve worked with over 1 million professionals all over the globe.
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