Mediators often encounter people who habitually initiate and escalate conflict. HCI teaches the proper techniques to overcome and find the missing peace.

HCI’s Mediation Expertise

High Conflict disputes are on the rise. Mediators are being asked to manage and resolve more and more seemingly intractable disputes driven by extreme behavior, words, and even social media. Our training gives you evidence-based strategies for reducing risk, managing inflammatory behavior, and helping parties reach agreements.

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high conflict situations.

Identification of High Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Manage High
Conflict Clients

Using our CARS Method® you will have the strategies to manage high conflict clients, opposing counsel, and other professionals.



You will learn how to interact verbally with an EAR Statement™.



You will master written communication with a BIFF Response®.



You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.


Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high conflict situation and bring your professional life back into alignment.

High Conflict Legal Dispute Resolver Certification

A 10-hour online certification for all legal dispute resolvers.

Live Lab™

A creative lab experience for learning Conflict Communication Skills, such as BIFF and EAR. It is taught by an HCI expert during live virtual practice sessions.


One-on-one consultation when you want strategies on how to handle a specific high conflict case or client.

Popular Courses

Which HCI classes do customers love the most? Check out our most popular courses.

So, What’s Your Proposal? Using Proposals with High Conflict Clients

Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving. Learn how using a basic “Yes, No or I’ll think about it” strategy stops the blame game in 30 seconds so the parties can reach agreements.

De-escalation Technique: Talk to the Right Brain

Are you trying to change the thinking of a difficult person? “Forgedaboudit!!”  We have two basic methods of conflict resolution in our brains: 1. one that’s smart for logical problem-solving and 2. the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.

New Ways for Mediation: For Family Mediators

Have your best mediation skills failed with some clients? (Family) ……..and have you felt that despite your best efforts, some mediations are near impossible?
➔ 4 hours of On-Demand Training to understand and manage high conflict situations caused by high conflict people
➔ 8 hours of Live Stream Training to learn, develop and apply the mediation skills through interactive role play and get direct feedback from Bill Eddy.
➔ Unlimited on-demand online access conducted by Bill Eddy to 3-hour New Ways for Mediationsm Demonstration 1-hour New Ways for Families® Pre-Mediation Coaching Training

Hear What Our Customers Have To Say

HCI’s offerings have satisfied customers worldwide.
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New Ways for Mediation didn’t replace my mediation skills–it gave me the right tools for high-conflict mediation.
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I no longer accept the notion that high-conflict cases cannot be mediated–they often can be with the New Ways for Mediation method.
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You won't regret it. We've seen amazing results already. Thanks guys, keep up the good work!

Our Clients

We’ve worked with over 1 million professionals all over the globe.
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