Healthcare

High-conflict behaviors, bullying, incivility, and divisiveness put healthcare systems and patients at risk. HCI will teach the proper techniques to overcome and find the missing peace.

HCI’s Healthcare Expertise

Healthcare professionals deal daily with people who habitually initiate and escalate conflict - whether patients, families, or internally. People with high-conflict personalities are the most challenging, volatile, and high-risk people in our society, and this behavior is only increasing. Our training gives you evidence-based strategies for reducing risk and managing inflammatory behavior.

How HCI Helps

HCI’s training, consulting, and coaching transforms organizations and employees by teaching the proper skills to resolve high-conflict situations.

Identification of High
Conflict People

Using the WEB Method® you will find a quick and easy way to identify high-conflict people.

Management and Mitigation of High-Conflict Situations

Using our CARS Method® you will have the strategies to manage high-conflict people, both internally and patient-facing.

Verbal
Communication

You will learn how to interact verbally with an EAR Statementâ„¢.

Written Communication

You will master written communication with a BIFF Response®.

Reaching
Agreements

You will learn a proposal-focused strategy for making decisions and reaching agreements in high-conflict situations.

Managing
Meetings

You will learn how to prepare for, structure and manage meetings that have potential for a high-conflict disruption.

A Few of Our Healthcare Clients

United Nurses Associations of California Logo
Boston Children's Hospital in blue and white
US Navy Hospital San Diego logo
Inhibrx logo
Mackay Hospital and Health Service Logo

Solutions

Our menu of solutions provides flexibility to any professional, business, or organization. From one-on-one consultations to group trainings, we will help you overcome your high-conflict situation and bring your professional life back into alignment.

Custom Training

Custom training for groups of any size, conducted either in-person or virtually. Training is led by co-founder, Bill Eddy or Megan Hunter, or another of HCI’s expert educators.

New Ways for Work® for Leaders

his hybrid course is for workplace leaders to learn key skills and strategies to manage people who display high-conflict behavior and navigate and minimize disruptions to your work teams.

New Ways for Work® for Coaches

This hybrid course is for coaches to learn to coach employees with high-conflict behaviors and their co-workers to improve personal relationship skills and bring calm to high-conflict situations.

Conflict Influencer® Certification

This hybrid solution is designed to reduce complaints and high-conflict interactions in 70 days without exhaustion, frustration, or workplace stress. Ten-week online course + 2 hours of Live Lab with Megan Hunter.

On Demand/Classes

Our on-demand, self-directed opportunities offer 1-3 hour courses to increase your organization’s ability to deal with high-conflict situations. Take on your time 24/7.

Consultation

1:1 consultations with Bill Eddy or Megan Hunter when you have a high-conflict dilemma, or organizational consultation when you’re ready to transform your system from top-to-bottom.

Get started

We are the go-to virtual and on-site educators and trainers for cutting-edge advanced conflict resolution strategies. Since 2008, we’ve been making the world a more peaceful place with our keynotes, customized training, consultations, books, classes, and online courses. Contact us to learn more!