Have your best leadership skills ever completely failed with certain people?
Despite all your training in emotional intelligence, crucial conversations, or “difficult conversations,” some individuals still leave you frustrated, drained, or convinced that nothing works. That’s not you failing — it’s because you’ve been dealing with a high-conflict personality (HCP) using the wrong tools.
The Conflict Influencer® Certification, created and taught by Bill Eddy, LCSW, Esq. and Megan Hunter, MBA, gives you an entirely different operating system for exactly these personalities — in the workplace, on teams, with vendors, or even in the C-suite.
Over 12 focused hours (self-paced modules + live virtual practice), you will master:
- How to spot the hidden, predictable high-conflict pattern in under 60 seconds
- Positive influence techniques that calm drama without rewarding bad behavior
- BIFF Response® mastery tailored for workplace emails, Slack, Teams, and meetings
- EAR Statements™ that rebuild respect while enforcing boundaries
- The CARS Method® for coaching direct reports, peers, or even your boss
- When (and how) to set limits or consequences without triggering retaliation
- Proven strategies to protect your team from emotional contagion and burnout
Ideal for:
- HR directors and employee-relations specialists tired of the same repeat offenders
- Managers and supervisors who inherit “impossible” employees
- Executives dealing with difficult founders, partners, or board members
- Internal coaches, ombudsmen, and organizational development consultants
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Real-world outcomes certified Conflict Influencers report:
- 40–60 % drop in formal complaints and grievances
- Faster, cleaner resolutions (many issues solved in one conversation instead of ten)
- Teams that stay productive instead of getting hijacked by one person’s drama
- Personal confidence — you finally feeling in control instead of helpless
Upon completion you earn the official Conflict Influencer® credential and digital badge, plus optional listing in our workplace provider directory — the fastest way clients and colleagues discover you as the go-to expert for high-conflict workplace dynamics.
Stop using tools that only work on reasonable people.
Become the leader who can positively influence anyone — even when they seem impossible.
