4 Mistakes to Avoid When Dealing with Difficult People

©2017 Bill Eddy, LCSW, Esq. Difficult people – we call them high conflict personalities – have a pattern of negative behavior with four primary characteristics: All-or-nothing thinking; unmanaged emotions; extreme behavior or threats; and a preoccupation with blaming others. Therefore, they tend to escalate conflicts, rather than to manage or resolve them — and they […]

You Know You’re Taking It Personally When…

©2009 Bill Eddy, LCSW, Esq. When you are involved with a High Conflict Person (HCP) whether personally or professionally, you have experienced how easy it is to get “hooked” into the conflict and how difficult it is to not take it personally. You can recognize the signs of taking it personally and learn how to manage […]

Civility and the Surge Protector

“Maybe we don’t need relationships anymore. Maybe we can say and do anything we want with other people – in other words incivility has no cost and is easier than putting a surge protector on ourselves.”