4 Mistakes to Avoid When Dealing with Difficult People

©2017 Bill Eddy, LCSW, Esq. Difficult people – we call them high conflict personalities – have a pattern of negative behavior with four primary characteristics: All-or-nothing thinking; unmanaged emotions; extreme behavior or threats; and a preoccupation with blaming others. Therefore, they tend to escalate conflicts, rather than to manage or resolve them — and they […]

A Respectful Meeting Policy

“As high-conflict personalities appear to be increasing in society and the workplace, we are hearing more reports of disrespectful behavior during business meetings these days. Sad to say that this even is a topic which needs to be addressed. But since much of today’s work goes on in meetings, we’d like to present some strategies we are developing that anyone can use who is faced with this issue.”