High Conflict People – Who are they?

They have a psychological barrier against examining their own behavior, and therefore they don’t change their own behavior, even when it would help them. Instead, they defend their actions and personalities—and remain stuck repeating their self-defeating behavior.

4 Mistakes to Avoid When Dealing with Difficult People

©2017 Bill Eddy, LCSW, Esq. Difficult people – we call them high conflict personalities – have a pattern of negative behavior with four primary characteristics: All-or-nothing thinking; unmanaged emotions; extreme behavior or threats; and a preoccupation with blaming others. Therefore, they tend to escalate conflicts, rather than to manage or resolve them — and they […]

Civility and the Surge Protector

“Maybe we don’t need relationships anymore. Maybe we can say and do anything we want with other people – in other words incivility has no cost and is easier than putting a surge protector on ourselves.”