EAR Statements Can Calm Clients and Anyone, Especially in Today’s World

man sitting at end of dock on lake looking at mountains with snow

EAR Statements Can Calm Clients and Anyone, Especially in Today’s World ©2021 Bill Eddy, LCSW, Esq. We all need empathy, attention, and respect—especially in these days of stress and polarization. Professionals are often expected to show these qualities when working with clients, even under the worst of circumstances. While we have been teaching EAR Statements […]

An Interview with Bill Eddy: Calming Upset People with EAR

book cover for Calming Upset People with EAR along with Bill Eddy headshot

An Interview with Bill Eddy: Calming Upset People with EAR ©2021 Bill Eddy, LCSW, Esq.   1.     What does “EAR” stand for and why did you develop it? EAR stands for Empathy, Attention and Respect. In working on high conflict disputes in families, the workplace, and legal cases, I realized that people were constantly upset […]

7 Tips for Dealing with Difficult People During this Crisis

crowd of people on subway platform

7 Tips for Dealing with Difficult People During This Crisis ©2020 Bill Eddy, LCSW, Esq How are you doing during this homebound coronavirus crisis? We hope you’re managing okay, staying healthy and washing your hands a lot. This article is about the reality that even during a crisis we still have to deal with some […]