Why Connection Is So Important in High Conflict Interactions

One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.

In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:

  • why connection is foundational to successful interactions with high conflict people
  • the brain’s request for connection
  • why it is so difficult to remember to connect before problem-solving
  • the impact of connecting—using EAR Statements
  • whether connection and EAR Statements can be over-used


Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

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