Cherolyn Knapp is a conflict resolution consultant, mediator, trainer, workplace investigator, and lawyer based in Victoria, Canada. She holds a B.Comm (Human Resources) from Toronto Metropolitan University and an LL.B. from the University of Ottawa. Cherolyn began teaching HCI’s techniques in 2019, and she now brings a thorough knowledge of high conflict personality traits and resolution strategies to HCI’s trainings. Cherolyn is the New Ways for Work® instructor for HCI.