Resources for Dealing with
High Conflict People

Video Training

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High Conflict Institute offers training for professionals and the general public. Our online Video Training delivers content without the time and expense of traveling to a training event or classroom. Video Training On Demand provides unlimited access—on your own schedule—to high quality professional training videos. All video purchases are saved in your own video library. Don’t forget your username and password! Video Training programs may be viewed at any time from a computer or most internet enabled devices (tablets, smart phones) with a high speed internet connection. Videos are for individual use only and are not intended for presentation or use in a group or classroom setting. None of the content may be used in any commercial or paid-entry situation. Contact High Conflict Institute at info@highconflictinstitute.com for any group access pricing.

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Understanding and Managing High Conflict People Series
Part 1: Understanding High Conflict People in Legal Disputes

An overview of 5 personality patterns, cognitive distortions that are common with these personality patterns, along with recent brain research explaining these predictable patterns of behavior. Examples of common high-conflict client and opposing behavior are explained.

60 Minute Video - $29.99
Purchase the 3-video set here

High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self-study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

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Understanding and Managing High Conflict People Series
Part 2: Managing High Conflict People in Legal Disputes

Four key skills are presented for managing high conflict people and situations, with several examples. In-person and written techniques are described for immediate use in high conflict situations, including “EAR Statements” and “BIFF Responses.

60 Minute Video - $29.99
Purchase the 3-video set here

High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self-study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

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Understanding and Managing High Conflict People Series
Part 3: Ethical Issues in Litigation, Negotiation and Mediation when dealing with High Conflict People

High Conflict people appear to be the ones most likely to sue their professionals. Ethical Issues in litigation, negotiation and mediation are presented, along with tips for avoiding several common ethical pitfalls.

60 Minute Video - $29.99
Purchase the 3-video set here

High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self-study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

View It Online

Watch a preview:

Understanding and Managing High Conflict People Series
3 Video Set

Part 1: Understanding High Conflict People in Legal Disputes
An overview of 5 personality patterns, cognitive distortions that are common with these personality patterns, along with recent brain research explaining these predictable patterns of behavior. Examples of common high-conflict client and opposing behavior are explained.

Part 2: Managing High Conflict People in Legal Disputes
Four key skills are presented for managing high conflict people and situations, with several examples. In-person and written techniques are described for immediate use in high conflict situations, including “EAR Statements” and “BIFF Responses.

Part 3: Ethical Issues in Litigation, Negotiation and Mediation when dealing with High Conflict People
High Conflict people appear to be the ones most likely to sue their professionals. Ethical Issues in litigation, negotiation and mediation are presented, along with tips for avoiding several common ethical pitfalls.

Three - 60 Minute Videos - $79.99

High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self-study" MCLE for California attorneys for 3.0 general MCLE and does not count for special credit in any subject matter or required topic.

View It Online

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Personality Disordered Parents and Alienated Children

This 3-hour program provides an overview of the DSM-5 criteria for five personality disorders which appear frequently in family law and mental health practice. How personality-disordered parents may pass alienating behaviors to their children is explained. the range of opposing legal and mental health perspectives on the issue of child alienation are presented, including a range of interventions from mild to moderate to severe.

3 Hour Video - $79.99

High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self-study" MCLE for California attorneys for 3.0 general MCLE and does not count for special credit in any subject matter or required topic.

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Dealing with High Conflict Counsel

In every occupation there are some people with high-conflict personalities, including the practice of law. If you are a lawyer, high-conflict opposing counsel can make your life miserable. Yet there are tools you can use to deal successfully with them in many cases. This video gives you an understanding of their predictable high-conflict behaviors and tips for managing your relationship, both in and out of court.

60 Minute Video - $59.99

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

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Dealing with High Conflict People in Court

You know who they are: Your clients who blame others for everything. Who expect you to work miracles and then are outraged when court doesn't go their way. Who have no boundaries. Who exhibit extreme emotions that are way out of proportion to the issue. These are "High Conflict People." This 1-hour video will give you practical techniques for managing these clients - tips you can start using today.

60 Minute Video - $59.99

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.

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How To Write A BIFF ResponseSM

Are you tired of rude emails, obnoxious texts and social media attacks? Maybe it’s from a coworker, family member, customer or ex, and you just want it to stop! This short video teaches the basics of writing a BIFF Response that’s Brief, Informative, Friendly and Firm. Learn the four simple steps to help get back in control of hostile emails and look good while you’re doing it.

20 Minute Video - $19.00

View It Online -OR- Order the DVD

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Coaching for a BIFF ResponseSM

Do you know someone who would benefit from learning how to write a BIFF Response? For over eight years, we’ve been teaching mediators, therapists, attorneys and other professionals this simple, four-step method to help their clients get control over angry communications from the difficult people in their lives. This video includes the basics of writing a BIFF Response, plus gives you the tools you’ll need to effectively coach your clients in how to do it too.  Note: PowerPoint handout is available to purchasers upon request to info@biffresponse.com

50 Minute Video - $49.00

View It Online -OR- Order the DVD

Read What People are Saying about BIFF Response
Need to talk to the BIFF Response Coach?

info@biffresponse.com    www.biffresponse.com    969-258-BIFF (2433)

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Is Divorce Mediation for You?

If you are contemplating divorce or need help with a custody or other family law matter, you probably dread having to go to court. Most people have heard of mediation, but what does it do for you? This video will answer many of your questions, such as:

  • What is the most informed way, at the least expense, to get divorced?
  • Would I do better in mediation or in court?
  • What are the basic standards on parenting plans, child support, spousal support and property division? (Based on California law, although other states are similar).
  • How are substance abuse, restraining orders, child alienation and other problems addressed?
  • Could I make agreements with my spouse sitting in the same room?
  • How does divorce mediation work?

60 Minute Video - $9.95

View It Online -OR- Order the DVD

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New Ways for Mediation - 75 Minute Seminar - (Training for Professionals)

You’ve been doing mediation for years. You’ve completed countless hours of mediation training. However, some parties just don’t seem to get it! Now what?

Potentially high-conflict cases benefit from a more tightly-structured and controlled mediation process. This approach emphasizes the role of the mediator as “guide” – much more directive about the process and much less directive about the actual decisions the parties should make. The mediator provides simple skills for the parties to repeatedly apply in more actively asking questions, gathering information and making proposals.

75 Minute Video - $59.00

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.25 general MCLE and does not count for special credit in any subject matter or required topic.


View It Online -OR- Order the DVD

This method is also available below as a set with this seminar plus a 3-hour demonstration of the method.

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Read more about New Ways for Mediation

Read reviews of New Ways for Mediation

New Ways for Mediation - 75 Minute Seminar with 3 Hour Demonstration - (Training for Professionals)

This video includes the above 75-minute seminar plus a 3-hour demonstration that comes with an index to easily locate specific issues and the handling of controversies. Learn the essential skills in the seminar, then watch as the mediator demonstrates how to redirect the parties from blaming and arguing over past behavior. Using empathy, respect and neutrality, the mediator successfully shifts their focus away from emotional complaints, tears, outbursts, and rigid positions and into proposals, agreements and problem solving.

75 Minute Video + 3 Hour Demonstration - $99.00

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 4.25 general MCLE and does not count for special credit in any subject matter or required topic.


View It Online -OR- Order the DVD

DISCLAIMER: This demonstration is not legal advice and should not be relied upon for making any legal decisions. Seek the advice of a local lawyer, therapist or financial adviser for divorce advice. Every mediator has his or her own style and may differ from the methods used in this video.

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So, What’s Your Proposal?

Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving. Watch how using a basic Yes, No or I’ll think about it strategy stops the blame game in 30 seconds so the parties can reach agreements.  (PowerPoint handout available to purchasers upon request to info@highconflictinstitute.com)

60 Minute Video - $59.99

MCLE: High Conflict Institute is an approved provider of California Mandatory Continuing Legal Education (MCLE). This course qualifies for non-participatory "self study" MCLE for California attorneys for 1.0 general MCLE and does not count for special credit in any subject matter or required topic.


View It Online

Watch a preview:

Calming Upset People with EAR

How do you get through to an upset person, especially when that person is habitually upset? Try an EAR Statement. Using Empathy, Attention and Respect helps them calm down and reduces defensive behavior so your message isn’t sidetracked by an emotional roadblock. This video explains why it works and demonstrates things to say and avoid, including nonverbal techniques.

60 Minute Video - $59.99

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New Ways for Families®, Pre-Mediation Coaching - Coaches' Training

New Ways for Families is a new, innovative approach to managing high conflict clients in separation and divorce. This method emphasizes teaching parents skills before decisions, resulting in less defensiveness and more problem-solving – without relying on professionals to make the decisions.

This training is for lawyers, counselors and mediators who wish to provide 1-2 sessions of New Ways Pre-Mediation Coaching. This training explains how to use the Workbook and Coaches Manual to prepare a client for the most productive use of mediation – even with a potentially difficult party. (PowerPoint handout available to purchasers upon request to info@highconflictinstitute.com)

90 Minute Video - $59.99

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For more information about New Ways for Families program models, visit our website at NewWays4Families.com

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New Ways for Families®, Decision Skills Class - Instructor Training

New Ways for Families is a new, innovative approach to managing high conflict clients in separation and divorce. This method emphasizes teaching parents skills before decisions, resulting in less defensiveness and more problem-solving – without relying on professionals to make the decisions.

This training is for parent education professionals who want to incorporate this skills building method into their parent education course. It explains the Workbook and Instructor’s Manual, and how to manage potentially high-conflict clients in your class. (PowerPoint handout available to purchasers upon request to info@highconflictinstitute.com)

90 Minute Video - $59.99

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R U Talkin’ to the Wrong Brain?

Do you often ask yourself “Ugh! Why don’t they get it!?!”

Are you trying to change the thinking of a difficult person? “Forgedaboudit!!”

We have two basic methods of conflict resolution in our brains: One that’s smart for logical problem-solving and the other that’s fast in a crisis (but that’s not so smart). In this fascinating video, Bill Eddy explains how you can choose which part of your brain you will use, and how to influence the way another person’s brain will respond to you. Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person. (PowerPoint handout available to purchasers upon request to info@highconflictinstitute.com)

30 Minute Video - $19.99

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More Bill Eddy DVDs and Audio CDs

For a full listing of CDs and DVDs available with interview information featuring Bill Eddy about managing people in the following settings, please visit UnHooked Books.

Understanding & Managing High Conflict Personalities in Legal Disputes (12-hour DVD training)

Dealing with High Conflict People in Separation, Divorce & Co-Parenting (13-disc set)

Dealing with High Conflict People in Separation and Divorce (Without Children)

Managing High Conflict People in Mediation

Handling Relationships with People Who Have Borderline & Narcissistic Personality Disorders (BPD & NPD) - Full Set

Managing High Conflict People Series

Managing High Conflict People in the Workplace: For HR, Ombuds, EAP & Other Conflict Managers

Managing High Conflict People in the Workplace: For Managers & Supervisors

Managing High Conflict People in the Workplace: For Employees

Managing High Conflict People in the Workplace: For Healthcare Professionals

Managing High Conflict People in Law Enforcement & Code Enforcement

Managing High Conflict People in Higher Education

Managing High Conflict People in Neighbor Disputes

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