This training available on DVD only.

High conflict people appear to be increasing in society and in mediation. They often have intense negative emotions, make repeated personal attacks, trigger splits in communities, organizations and families. They frequently work against their own self interest and seem to have little apparent desire to resolve the issues at hand.

This 2-hour seminar on DVD provides information about the predictable patterns of five common types of high conflict people, including case examples. Ten Tips are provided for mediators to use in managing their disputes, which are respectful, calming of their negative emotions, and which focus on tasks and setting limits.

Bill Eddy livens this presentation with humor, surprising insights and dozens of practical suggestions for mediators to use in any conflict involving one or more high conflict people.  Bill is an attorney, therapist and Senior Family Mediator at the National Conflict Resolution Center. 

We recommend Bill's book, High Conflict People in Legal Disputes, with this training.