Resources for Dealing with
High Conflict People

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First presented in December 2013

This 60-minute Webinar explains how to give an E.A.R. Statement – communicating Empathy, Attention and Respect – when dealing in-person with an angry, blaming or agitated person. The brain science behind the method is explained, as well as ways to deliver an E.A.R. Statement, issues to avoid and nonverbal behavior you can use. This Webinar includes practice scenarios with an angry client in a divorce and in the workplace, with examples of E.A.R. Statements you can use. (Powerpoint Slides Handout available to purchasers upon request to


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