High Conflict People aren’t just difficult people - they're the most difficult people.

High Conflict People aren’t just difficult people, 

they're the MOST difficult people.

High Conflict People pick a Target of Blame and assault that person verbally, physically, financially, etc. High Conflict People promote high conflict divorces, lawsuits, complaints against co-workers, neighbors, friends and family. They sue professionals, gather negative advocates, cost employers lots of time and money. High Conflict People convince everyone that it's all your fault! If you're dealing with a situation like this then you've come to the right place to get information, resources and tools to help you. 


Featured Products

proposal130So, What's Your Proposal?
Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds

Blame abounds! People confront us at work, the store, and online Nerves get on edge. The temptation is to react and blame.

So, What’s Your Proposal? shifts the conversation from the past and blame to the future and problem-solving. It teaches a simple technique that helps the reader stay calm and confident, while keeping the focus on solving problems.
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Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email, and Social Media Meltdowns (Second Edition)

BIFF Responses help us communicate in this age of rapid change and instant communication, and in a society with a growing Culture of Blame and Disrespect. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.

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BIFF Response Website is Here

A BIFF Response will help you get back in control when someone attacks or blames you. Learn the four steps for giving a fast, effective reply to hostile emails, texts and other communications.

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916-258-BIFF (2433)

See a Video of this powerful response method or
Order the BIFF book!


Bill Eddy, LCSW, Esq. - Consultations & Training

William A. "Bill" Eddy is an attorney, therapist and mediator and the President of the High Conflict Institute. He provides consultations and training about managing high-conflict personalities to professionals, including attorneys, judges, mediators, mental health professionals and human resource professionals.  He has presented in over 25 of the US States, Canada, Australia, France and Sweden. He is on the part-time faculty at the Pepperdine University School of Law and on the part-time faculty of the National Judicial College.

Mr. Eddy is the author of several books, including Its All Your Fault!: 12 Tips for Managing People Who Blame Others for Everything and High Conflict People in Legal Disputes.  He is the developer of the New Ways for Families program in use in several family court systems, the C.A.R.S. Method for conflict resolution with high conflict individuals in the workplace or anywhere (explained in the book It’s All YOUR Fault!), and the co-developer of the new HCI Pattern Viewersoftware service for presenting high-conflict parenting behavior in divorce settlement and litigation.   


See What People Are Saying about Bill's books and training.

Workplace Issues

product2It's All Your Fault! 12 Tips for Managing People Who Blame Others for Everything

Learn about four "high-conflict" personalities and a four-step method for managing them—whether you're the "Target of Blame" or someone close to them. Excellent information and tools for the workplace, whether you're a manager or an employee. See a Video of testimonials about the positive impact of this on people’s lives.